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Organisation Design and Development-
Retail Banking

Worked with the client team to conduct a strategic review of contact centres and designed and co-led four work streams including organisation design, culture change, communications and training. Working with a team of five internal staff plus two consultants to design and implement new roles, responsibilities, training and communications processes in support of an organisational systems and process change.

Organisation Design

Changes in targets and performance often mean new roles and responsibilities and ways of working. The organisational design challenge is to find ways of working that will deliver the strategy.

Working with you, we look at job design, roles and responsibilities, competencies, internal interfaces with customers and suppliers.
The Benefits
This work ensures:
Clarity about how things are done and managed
Individual accountability for defined tasks and objectives
Alignment of business and individual objectives
A sound basis for performance management
Effective cost management by staffing to optimum levels